Janet Antepara Designs

Refund Policy

Refund Policy

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CANCELLATIONS
Cancellations are accepted only within 24 hours of purchase.

REFUNDS
All products for the exception of original canvases are made-to-order and cannot be refunded. Refunds for original canvases are possible within 48 hours of receiving the canvas. Please contact info@janetanteparadesigns.com to make arrangements. All shipping costs are non-refundable.

EXCHANGES
We only replace items if they are defective or you receive the wrong design. If you need to exchange it for the same item, send us an email at info@janetanteparadesigns.com for the return address. To be eligible for an exchange you must contact us within 48 hours of receiving your product, your item must be unused and in the same condition that you received it.

It's a good idea to review your order confirmation once you receive it. It lists all of the details of your order and it's the easiest way to make sure you get exactly what you want. To be eligible for an exchange or refund you must contact us within 48 hours of receiving your product, your product must be unused and in the same condition that you received it.

Please do not send your purchase back to the manufacturer. All products shipped back to the manufacturer will be considered lost and exchanges will no longer be possible.

Once your return is received, we will send you an email or text message to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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